How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
Read MoreWhy do leaders do what they do? I believe that leaders’ plans, decisions, and actions are heavily influenced by three things: their social style or personality type, the culture in […]
Read MoreWhen I’m invited in to help executives refine their organization’s culture, I start with learning as much as I can about the executive team before I start learning about their […]
Read MoreWhat is your dream vacation? Is it world travel, exploring countries, people, and places you’ve only read about? Is it visiting our vibrant metropolitan cities, seeing great performances in great […]
Read MoreI’ve been helping leaders create high performing, values-aligned organizations for over 17 years. My first blog post – on April 17, 2010 (I was slow coming to the blogosphere!) – […]
Read MoreThis week I continue my interview with the Luck Companies Chief Leadership Officer, Mark S. Fernandes. Mark is the person charged with transforming Luck Companies into a Values Based Leadership […]
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