How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
Why do leaders do what they do? I believe that leaders’ plans, decisions, and actions are heavily influenced by three things: their social style or personality type, the culture in […]
When I’m invited in to help executives refine their organization’s culture, I start with learning as much as I can about the executive team before I start learning about their […]
What is your dream vacation? Is it world travel, exploring countries, people, and places you’ve only read about? Is it visiting our vibrant metropolitan cities, seeing great performances in great […]
I’ve been helping leaders create high performing, values-aligned organizations for over 17 years. My first blog post – on April 17, 2010 (I was slow coming to the blogosphere!) – […]
This week I continue my interview with the Luck Companies Chief Leadership Officer, Mark S. Fernandes. Mark is the person charged with transforming Luck Companies into a Values Based Leadership […]