To what degree might rudeness impact team performance – and team member performance – in your workplace?
Rudeness and incivility is rampant in our organizations. A 2013 study featured in the Harvard Business Review found that 98% of employees reported experiencing incivility at work by bosses and peers. Individual reactions to incivility include:
- 48% intentionally decreased their work effort.
- 38% intentionally decreased the quality of their work.
- 63% lost work time avoiding the offender.
- 80% lost work time worrying about the incident.
What hasn’t been examined is how rudeness and incivility impact team performance.
A 2015 study did exactly that. It examined how rudeness impacts medical team performance.
This research used simulation-based experiments with neonatal intensive care teams. No humans were placed at risk during this study. The hypothesis was that “interrelating processes essential for collaboration are adversely affected when medical professionals are victims of others’ rudeness.”
In today’s three minute episode of my Culture Leadership Charge video series, I share the startling findings from this study and how to reduce the incidence of rudeness and incivility in your workplace.
This is episode seventy-seven of my Culture Leadership Charge series. Each episode is a ~three-minute video that describes proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, companies – and even homes and neighborhoods.Make respect as important as results in your workplace with @scedmonds' #Culture #Leadership Charge videos & podcasts. #WorkPlaceInspiration #PurposefulCulture http://drtc.me/ytube http://drtc.me/pcast Click To Tweet
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