The leader’s most powerful tool boils down to two compelling words: “Thank you.” Before you dismiss this idea, let’s look at the science behind the expression of gratitude – in our homes, schools, communities, and workplaces. Author, professor, and scientist Robert Emmons shares research that found people that practice gratitude enjoy significant physical, psychological, and […]
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How do leaders in your organization keep their “fingers on the pulse” of the employee experience? To stay in tune with employee perceptions and with the employee experience, leaders must make “being attuned” a priority. They must invest time and energy regularly to ask, learn, and modify. First, ask. There are a number of effective […]
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I am working on my next book, which I’m writing with the brilliant Mark Babbitt. It’s in the proposal stage and you’ll hear much more about our book in the months to come. In our research and interviews, two consistent themes are apparent: * first, the failure of leaders to improve employee engagement or the […]
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How many of you have done team building activities with work groups? We’ve all done events like bowling or tower building or trust falls. How often, though, have those activities translated into sustained healthier work relationships? Not very often. Does that mean team building is a worthless endeavor? Not at all. Effective teamwork lies at […]
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I’m fascinated to learn how companies with purposeful, positive, productive work cultures make that happen – and make sure it keeps happening every day. We got a wonderful “behind the scenes” look recently at one of Glassdoor’s 2019 Employee’s Choice Best Places to Work – Trader Joe’s. Last month, a Trader Joe’s employee opened a […]
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There are no small lies. Your integrity is built and maintained when you do what you say you will do, in service to others. Your integrity is eroded when you behave in ways that are self-serving or demeaning to others around you. Why do people lie? Some do so to get their kids in an […]
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