A recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]
This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]
Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
In my work with Blanchard clients, one of the most frequently mentioned challenges in client organizations is “communication.” It’s a broad term – too broad to understand exactly what the […]
The new year is only weeks away. Traditionally this is a time to reflect on the past year’s accomplishments and missed opportunities, then plan for a more effective approach for […]