True friends stick with us even when times are tough – “through thick and thin,” is the mantra. True leaders do the same. They remain in service to their team […]
Last week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]
How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
What is your dream vacation? Is it world travel, exploring countries, people, and places you’ve only read about? Is it visiting our vibrant metropolitan cities, seeing great performances in great […]
I was watching a sports newscast recently. An NFL team’s first year coach had benched their long-time quarterback and a young kid was handed the starting role. When professional sports […]