Culture Leadership Charge – WOW Your Customers

By S. Chris Edmonds / July 17, 2017 / 0 Comments

What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO. In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience. From the moment we arrived, everything the staff team did […]

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The Cost of Waiting

By S. Chris Edmonds / March 7, 2016 / 0 Comments

A bit of a wait won’t hurt, will it? With fingers crossed, you rely on luck and hope. Let’s say you’ve decided to defer getting your furnace repaired. “It’ll last another year,” you tell yourself. It might last, and it might not. Getting it fixed now might cost money and inconvenience (workers in your home, […]

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Write It Down, then Act on It.

By S. Chris Edmonds / February 22, 2016 / 0 Comments

I was shocked and appalled. The oft-quoted 1953 Yale Study of Goals was an urban legend. It never happened. The mythical Yale study “proved” that people who write down their specific goals for the future are far more likely to be successful than those with unwritten goals or those with no formal goals at all. […]

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Leadership Development in 2016

By S. Chris Edmonds / December 7, 2015 / 0 Comments

Merriam-Webster declared “culture” the word of the year in 2014. We anxiously await the announcement of the 2015 word of the year. I’m hoping it’s “servant leadership.” (OK, that’s two words!) With that in mind, here are my recommendations for leadership development in 2016. For large companies, budgets have long since been formalized for the […]

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Mean Bosses Suck.

By S. Chris Edmonds / November 16, 2015 / 0 Comments

Last week’s post and podcast examined the impact of mean people in our lives. This week, let’s discuss mean bosses. When you face mean people in your family or community or workplace, you have three choices. You can tolerate them by choosing to remain connected to them without proactively trying to change their behavior. You […]

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Through Thick and Thin

By S. Chris Edmonds / September 21, 2015 / 0 Comments

True friends stick with us even when times are tough – “through thick and thin,” is the mantra. True leaders do the same. They remain in service to their team members even when faced with undesirable circumstances. The origination of this phrase is found in Olde English. The phrase ‘through thicket and thin wood’ was […]

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