Customer Service Sucks.

By S. Chris Edmonds / December 16, 2013 / 2 Comments

Many of us know from day-to-day experiences that customer service is getting worse, not better. A recent study from ASU’s W.P. Carey School of Business found that the number of […]

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WOW Your Customers, Grow Your Business

By S. Chris Edmonds / March 25, 2013 / Comments Off on WOW Your Customers, Grow Your Business

Customers drive your business. If customers feel trusted, honored, and respected in discussions and transactions with your business, they typically come back a lot and are positive word-of-mouth advertisers for […]

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Create Opportunities to Thrive

By S. Chris Edmonds / December 3, 2012 / 2 Comments

Our pond beaver continues to prepare for the winter up here at 8500 feet above sea level in the Rocky Mountains. With temperatures below freezing each night, 95% of the […]

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Poor Leadership Practices Cost You Money

By S. Chris Edmonds / December 12, 2011 / Comments Off on Poor Leadership Practices Cost You Money

In a recent webinar, Blanchard program director and senior researcher David Witt presented findings from his analysis of data from over 200 companies that have completed Blanchard’s “Cost of Doing […]

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Customer Service Department?

By S. Chris Edmonds / June 20, 2011 / Comments Off on Customer Service Department?

It was a pretty simple transaction. I ordered a pedal for my guitar stage rig (check out Chris’ “working musician” life here). It was a “scratch and dent” item, meaning […]

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