Many of us know from day-to-day experiences that customer service is getting worse, not better. A recent study from ASU’s W.P. Carey School of Business found that the number of […]
Read MoreOur pond beaver continues to prepare for the winter up here at 8500 feet above sea level in the Rocky Mountains. With temperatures below freezing each night, 95% of the […]
Read MoreIn a recent webinar, Blanchard program director and senior researcher David Witt presented findings from his analysis of data from over 200 companies that have completed Blanchard’s “Cost of Doing […]
Read MoreIt was a pretty simple transaction. I ordered a pedal for my guitar stage rig (check out Chris’ “working musician” life here). It was a “scratch and dent” item, meaning […]
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