How long does it take you to change a tire on your car or truck? Less the time I spend stewing and mumbling under my breath, it takes me awhile. […]
Are teams in your organization both productive (they get their tasks done to standard, on time, and under budget) and effective (team members operate with a minimum of issues or […]
What is your organization’s purpose, it’s reason for being? What would front line staff say if you asked them that question? There’s only one sure way to find out – […]
Last month, a 13-year-old Massachusetts boy got the best Christmas present ever from his parents: an iPhone. His joy was short-lived when he discovered that his Mom, Janell Hofmann, had outlined an […]
Do you have a noble purpose – a formalized statement of your true calling in life and at work? I don’t think there is a more important question to ask […]
On the cusp of 2013, I find myself reflecting on how important language is and messaging is in our organizations. Here’s an example. A recent Twitter conversation was prompted by […]