Do your organization’s systems, policies, and procedures inspire team members, help them perform well, and help them serve customers well? Or do those systems inhibit inspiration, consistent performance, and great […]
The delivery truck pulled to a stop in front of the two mountain cabins. The driver’s territory included serene meadows, thick forests, and mountain vistas. Mountain customers’ homes are typically […]
How easy is it for your team members to deliver consistent performance? How easy is it for them to act as great corporate citizens? It’s possible that your work environment […]
Many of us think in terms of absolutes – despite the reality around us that demonstrates how this life is filled with nuances and subtleties. I grew up in Southern […]
Doctors have found my “suspect component.” I’ve had two back surgeries in the distant past. Over the past couple of years I have experienced some discomfort in my lower back. […]