Quick – note down your top four personal values, the desired principles that guide your day-to-day plans, decisions, and actions. If you’ve formalized your personal values, this exercise took mere […]
What is your team’s identity? It has one – it just may not be the one you want it to have. I define identity as a combination of your team’s […]
I’ve been struck recently by people’s chosen personas – the way a person chooses to act in his or her situation. People on opposing sides of issues were in meetings […]
When values are clear, decision-making is easy. This week a Russian TV reporter quit her job over the coverage of the downing of a Malaysian Airlines passenger plane over war-torn […]
A recent news story about a local diner caught my eye. The owners and staff are creating a comfortable customer experience that diners love. The food is terrific, the staff […]
My wife does our laundry. Recently she’s been frustrated that my t-shirts came out of the dryer inside out. She’s said on more than one occasion, “I need you to […]