Last week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]
How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
I had a wonderful conversation online recently with a leader who disagreed with me. I love to engage people with different points of view in a respectful manner (from both […]
Who you hang out with has a great influence on you. If you hang out with bigoted people, you will likely embrace bigoted ideals. If you hang out with dishonest […]
In the midst of our hectic lives, who are we being? It is easy to get caught up in the frantic pace we see around us or that our work […]
The 2016 US presidential race is heating up, which means the time is ripe for truth-stretching, name calling, and worse. This week’s “I’m running for president” announcement by one candidate […]