A recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]
I recently received an inquiry from a Blanchard sales partner. She had a potential client that wanted a business ethics class. The answer was easy: “No, Blanchard doesn’t offer courses […]
I’ve been engaged with an aspiring leader for a couple of months, providing coaching about effective leadership in three contexts: self, leading others, and leading teams. I love these coaching […]
This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]
Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
In my work with senior executives, a key question that I ask is, “What are you trying to accomplish: success or significance?” It’s a more difficult question than it seems […]