What would employees say, in this moment, is your team, department, division or organization’s purpose, it’s reason for being? Most employees say, “To make money.” Why would they say this? […]
Read MoreMany of us know from day-to-day experiences that customer service is getting worse, not better. A recent study from ASU’s W.P. Carey School of Business found that the number of […]
Read MoreWe humans have a tendency to believe that what we do and how we do it is “all good.” We rarely pay attention to the signs around us that we […]
Read MoreTwo-thirds of Americans believe people can’t be trusted. So says a recent AP/GfK study. When this survey was first conducted in 1972, half of Americans felt that people were trustworthy. […]
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“I’m just not happy at work.” A friend shared this sentiment with me recently. She’s talented and committed. She contributes. She’s valued by her team, boss, and company. Yet, for […]
Read MoreI love engaging with new clients, particularly those with a historical foundation of values. I love learning about how their organizations embrace and embed the values that they want demonstrated […]
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