Netflix' Unique Culture, Beautifully Defined

By S. Chris Edmonds / August 23, 2010 / 0 Comments

I’m working with five separate clients right now, helping them clarify values expectations for their organizations. I coach their senior executives to identify the values foundation for all staff – leaders, managers, front line staff, everyone – and define those standards in observable, behavioral terms. If you’ve been reading my posts here, you know that […]

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Top 10%: Deliver Performance AND Values

By S. Chris Edmonds / August 16, 2010 / 1 Comment

How can you differentiate your business from the many others that offer similar products and services in your market? How can you earn “provider of choice” status with your customers by being in their “top 10%” of providers? It isn’t about a flashy new marketing campaign or a spin on what your product or service […]

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Most Teambuilding Isn't.

By S. Chris Edmonds / August 9, 2010 / 2 Comments

This is the time of year when managers and leaders are inspired by the summer weather. They decide that their team needs to do some outdoor bonding and celebrating, so they sign up for a “teambuilding” session. Activities such as paintball, whitewater rafting, ropes courses, simulations, cooking competitions, and the like are common team building […]

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Catch People Doing Things RIGHT.

By S. Chris Edmonds / August 2, 2010 / 0 Comments

During a coaching session with one of my culture change clients, the president of the organization told me that he’d recently had an epiphany (we love it when that happens!). Lee said, “I’ve been a manager for 30 years. All that time I thought my job was to manage processes and results. This culture change journey […]

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Two Steps to Help Senior Leaders Understand "It's Time" for Culture Change

By S. Chris Edmonds / July 26, 2010 / 0 Comments

A recent lunch meeting with a colleague generated some great insights about how to help senior leaders make the decision to refine their organization’s culture (thanks, Melissa, for your terrific questions and enthusiasm for this topic!). Previous blog postings have explained the reality of a senior leader’s world – they have been trained to primarily […]

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Five Critical Success Factors for Culture Transformation

By S. Chris Edmonds / July 19, 2010 / 3 Comments

My work with clients who are committed to changing their bent or broken work culture is some of the most gratifying of my career. Guiding senior leaders to define their desired culture and to rally their staff to embrace desired values and behaviors is marvelous to observe. If done properly, their culture refinement efforts generate […]

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