Facades Inhibit Your Best Self

By S. Chris Edmonds / April 1, 2013 / Comments Off on Facades Inhibit Your Best Self

Who are you being today? Are you your core true, best self, or are you presenting a facade or persona of what you think you must be to others? In […]

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WOW Your Customers, Grow Your Business

By S. Chris Edmonds / March 25, 2013 / Comments Off on WOW Your Customers, Grow Your Business

Customers drive your business. If customers feel trusted, honored, and respected in discussions and transactions with your business, they typically come back a lot and are positive word-of-mouth advertisers for […]

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Redirect Unintended Consequences

By S. Chris Edmonds / March 4, 2013 / Comments Off on Redirect Unintended Consequences

I arrived at my hotel in mid-afternoon. I quickly unpacked and drove through the downtown area to see where I’d be facilitating my class in the morning. I knew the […]

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Make It Easy to Do the Right Thing

By S. Chris Edmonds / February 25, 2013 / 2 Comments

It was after midnight. A friend had left his cell phone in his car, so he went out to his hotel’s parking lot to retrieve it. He noticed a man […]

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Enable Employees with Liberating Rules

By S. Chris Edmonds / February 18, 2013 / Comments Off on Enable Employees with Liberating Rules

It’s mid-day in clear weather. Four cars arrive at an intersection at nearly the same moment. It’s a four-way stop with no traffic signals. Each car is headed a different […]

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Don't Tolerate Dysfunctional Teams

By S. Chris Edmonds / February 4, 2013 / 3 Comments

Are teams in your organization both productive (they get their tasks done to standard, on time, and under budget) and effective (team members operate with a minimum of issues or […]

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