I’ve been engaged with an aspiring leader for a couple of months, providing coaching about effective leadership in three contexts: self, leading others, and leading teams. I love these coaching […]
This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]
Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
It’s time to draft your New Year’s Resolutions for 2012. What goals will you set for yourself in your professional life for the next twelve months? Most of us have […]
The new year is only weeks away. Traditionally this is a time to reflect on the past year’s accomplishments and missed opportunities, then plan for a more effective approach for […]
In a recent webinar, Blanchard program director and senior researcher David Witt presented findings from his analysis of data from over 200 companies that have completed Blanchard’s “Cost of Doing […]