This week brought to the forefront examples of “leaders behaving badly.” In one case, two Michigan legislators refused to resign after their extramarital affair and subsequent cover-up. Both are married […]
I’m delighted to host this month’s Leadership Development Carnival. This carnival features thought leaders in leadership, engagement, service, and culture every month. I know you will enjoy these great posts […]
Is your work environment dull and frustrating or engaging and inspiring? Is employee productivity the only meaningful metric in your organization? On the heels of last week’s flurry of articles […]
Last week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]
24/7 Wall Street just released their 2015 “America’s Best Companies to Work For” list. They studied current and former employees’ company ratings and testimonials on Glassdoor.com to establish the top […]
How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]