Is your work environment dull and frustrating or engaging and inspiring? Is employee productivity the only meaningful metric in your organization? On the heels of last week’s flurry of articles […]
Last week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]
24/7 Wall Street just released their 2015 “America’s Best Companies to Work For” list. They studied current and former employees’ company ratings and testimonials on Glassdoor.com to establish the top […]
How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
“The deepest principle in human nature is the craving to be appreciated.” ― William James How many of you get enough praise on the job? I ask this question at […]
Why do leaders do what they do? I believe that leaders’ plans, decisions, and actions are heavily influenced by three things: their social style or personality type, the culture in […]