Culture of Respect: 99% Employee Retention – with Nathaniel Arana

In our newest episode of Mastering Workplace Culture, hosts S. Chris Edmonds and Mark S. Babbitt welcome Nathaniel Arana, Founder & CEO of NGA Healthcare, a rapidly growing healthcare consulting firm serving clients across all 50 states with a team of nearly 200 professionals.

While many leaders struggle with retention, engagement, and workplace culture, Nathaniel has built an organization with an employee turnover rate of less than 1%. #99%Retention

His approach isn't built on perks or shortcuts. It's built on respect, honesty, accountability, flexibility, and treating people the way he wished he had been treated throughout his own career.

Throughout the conversation, Nathaniel shares how NGA Healthcare scaled from a small startup to a nationwide organization, why he intentionally built a remote-first company, and how leaders can maintain culture through rapid growth without sacrificing performance expectations.

One theme appears throughout the discussion: Respect isn't just a value. Respect is a standard.

Nathaniel explains how clear expectations, honest communication, fast action on toxic behavior, flexible work arrangements, and empowering leaders throughout the organization have created a workplace culture where employees refer family members, stay for years, and consistently deliver exceptional client experiences.