Through Thick and Thin

By S. Chris Edmonds / September 21, 2015 / Comments Off on Through Thick and Thin

True friends stick with us even when times are tough – “through thick and thin,” is the mantra. True leaders do the same. They remain in service to their team […]

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Do you want a "bruising" workplace?

By S. Chris Edmonds / August 24, 2015 / Comments Off on Do you want a "bruising" workplace?

Last week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]

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Customer Service Polarities

By S. Chris Edmonds / August 10, 2015 / Comments Off on Customer Service Polarities

How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]

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An Aligned Culture Creates Amazing Memories

By S. Chris Edmonds / June 8, 2015 / Comments Off on An Aligned Culture Creates Amazing Memories

What is your dream vacation? Is it world travel, exploring countries, people, and places you’ve only read about? Is it visiting our vibrant metropolitan cities, seeing great performances in great […]

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Listen With Your Eyes

By S. Chris Edmonds / December 1, 2014 / Comments Off on Listen With Your Eyes

I was watching a sports newscast recently. An NFL team’s first year coach had benched their long-time quarterback and a young kid was handed the starting role. When professional sports […]

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Speak Their Language

By S. Chris Edmonds / June 23, 2014 / Comments Off on Speak Their Language

Have you ever found yourself in a foreign land, trying to communicate your needs in a different language? It’s a disquieting feeling, to say the least. I recall doing client […]

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Do you want to boost engagement by 40%?

Chris will show you how to better align your culture in a step-by-step process that has worked time and time again.

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