One of the issues I hear most consistently from senior leaders, managers, and supervisors is their daily struggle to hold staff members and teams accountable for performance or for values. One senior leader recently told me, “It’s so hard to hold people accountable when you’ve known them for years and years. I just wish they’d […]
Read MoreOne of the most important elements of the high performance, values-aligned culture is a set of company values that are measurable, tangible, and observable. If values are not measurable, it is impossible to consistently hold leaders and staff accountable for those values. In most organizations, values are defined in lofty terms that are difficult to […]
Read MoreIn early 2000 I was one of the first employees of Scott Blanchard‘s Coaching.com enterprise. Executive coach experts Madeleine Homan and Linda Miller helped our team craft a fabulous process and web platform which enables Blanchard coaches to help clients learn, grow, and prosper. I learned a great deal in my two years with that […]
Read MoreIn my 20 plus years as a consultant, I have worked with dozens of executive teams. One interesting thing I discovered: many of those “teams” aren’t teams at all. Most executive “teams” are a group of individual senior leaders who meet on a regular basis to battle each other for limited resources: funds, people, time, […]
Read MoreI’m pleased that the recent CBS television show, Undercover Boss, has garnered some attention. Though the approach is a bit dramatic and underhanded – kind of a senior level “secret shopper” but more of a “secret employee” – I appreciate that senior leaders in these companies are learning about the work lives that their employees […]
Read MoreThe media has had a field day with the collapse of ethical leadership in many large corporations over the past few years. Companies have had their executives pilloried in the business press for behavior that rewards the few at the top while penalizing employees and customers. In our studies of effective organizational cultures, we found […]
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