I love watching people. At airport terminals, malls, restaurants, sporting events – people are deeply involved in being who they are and doing what they do. By watching, I’m “invited in” to their world, what they value, how they deal with difficulties or joy, etc.

At work, it’s the same. People are deeply involved in being who they are and doing what they do. Most leaders pay attention to results – but effective bosses pay greater attention to relationships, support, cooperation, teamwork, and kindness.

In today’s episode of my Culture Leadership Charge video series, I share former professional football player & head coach Herm Edwards‘ insights on effective coaches: they “listen with their eyes.” Edwards says that unless coaches are paying attention to which players are investing time and effort in the team’s success, they’ll make faulty assumptions and bad decisions.

Leaders make those same mistakes.

My Culture Leadership Charge series features short (two-to-three-minute) segments that describe proven culture leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe.

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How did your great bosses keep tabs on players’ day to day interactions? How did they hold everyone accountable for both results and respectful treatment of others? Share your insights on Twitter, Facebook, and LinkedIn.

S. Chris Edmonds

Chris helps leaders create purposeful, positive, productive work cultures. He's a speaker, author, and executive consultant. He blogs, podcasts, and video casts. He is the author of two Amazon bestsellers: Good Comes First (2021) and The Culture Engine (2014).
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Reader Interactions


  1. Susan Thorn says

    Great stuff Chris! Everyday I see leaders fail to listen with thier eyes, beleiving the false opinions of others, and missing the cues to add value to people and processes. Thank you for the quick start to my Monday!

  2. Kathy Fannon says

    I absolutely ADORE Herm Edwards! So much wisdom comes out of that man!

    I’ve worked for a few crummy bosses in the past, but am fortunate now to work for a super great pastor! While our team is basically the two of us, I appreciate that he values my input on different issues. And I love that we have such a great relationship that I can tell him when he has a really bad idea! He listens and most times will change his mind. If he doesn’t, I make sure not to take any credit, er, uh…blame! 🙂

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