Plot Your Path to Ethical Behavior

By S. Chris Edmonds / January 30, 2012 / 2 Comments

This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent USA Today article featured forum founder Klaus Schwab lamenting excesses resulting in economic turmoil and public unrest. He’s quoted as saying, “Free markets have to […]

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Poor Leadership Practices Cost You Customers

By S. Chris Edmonds / January 23, 2012 / 2 Comments

Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since 2006, MSN Money (with the help of polling house IBOPE|Zogby) conduct customer service surveys to identify the 10 worst service providers as well as the […]

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Is Your Target Success or Significance?

By S. Chris Edmonds / January 16, 2012 / 5 Comments

In my work with senior executives, a key question that I ask is, “What are you trying to accomplish: success or significance?” It’s a more difficult question than it seems on the surface. The “success to significance” journey originated with Bob Buford, founder of the Halftime organization. Most leaders’ performance is measured on success metrics […]

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Keep Everyone "In The Loop"

By S. Chris Edmonds / January 9, 2012 / 5 Comments

In my work with Blanchard clients, one of the most frequently mentioned challenges in client organizations is “communication.” It’s a broad term – too broad to understand exactly what the issues are. When I ask for specifics, I typically hear things like, “I don’t understand what our strategy is,” and “I have no idea why […]

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Resolved: Demonstrate Effective Leadership

By S. Chris Edmonds / January 2, 2012 / 0 Comments

It’s time to draft your New Year’s Resolutions for 2012. What goals will you set for yourself in your professional life for the next twelve months? Most of us have a hard time keeping our New Year’s Resolutions. Slashdot did an informal poll of readers a year ago and discovered 67% of respondents kept less […]

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